# Terms & Conditions
**Effective Date: September 4, 2026**
Welcome to **IVN Consultancy and Service Private Limited (ICASPL)**. These Terms & Conditions govern your access to and use of the ICASPL website and the purchase or use of our real estate lead-generation services.
By accessing our website, submitting an inquiry, placing an order, or purchasing our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
## 1. Our Services
ICASPL provides customized real estate lead-generation and lead-sourcing services, primarily focused on markets including the **United States and Canada**.
Our services may include sourcing, collecting, filtering, verifying, organizing, processing, and delivering leads based on the requirements selected by the customer.
Lead categories may include residential, commercial, rental and lease, land, development, investment, buyer, seller, and other real estate-related prospects.
## 2. Customized Lead Requirements
Customers may select specific requirements, including target country, customer profile, property category, lead quantity, and available contact information.
Customers are responsible for ensuring that the requirements submitted to ICASPL are accurate and complete. Changes to requirements after processing has commenced may not be possible.
## 3. Lead Information and Accuracy
ICASPL makes reasonable efforts to source, filter, and verify leads according to the customer’s selected requirements.
However, lead information may change over time. ICASPL does not guarantee that every lead will be accurate, complete, current, exclusive, genuine, available, or responsive.
Customers are responsible for independently verifying lead information before contacting a prospect or entering into any business or property transaction.
## 4. No Guarantee of Business Results
The purchase or delivery of leads does not guarantee:
* A sale or purchase
* An appointment or meeting
* A response from a prospect
* A property transaction
* A commission or profit
* Any specific conversion rate or business result
Business outcomes depend on various factors beyond ICASPL’s control.
## 5. Lead Processing and Delivery
After an order is confirmed and the required information has been received, ICASPL will process the order according to the applicable service requirements.
We generally aim to deliver leads within the stated delivery timeframe. Delivery may be delayed due to lead availability, verification, processing requirements, weekends, public holidays, technical issues, or other circumstances beyond our reasonable control.
## 6. Customer Responsibilities
Customers agree to:
* Provide accurate information when placing an order.
* Use the leads only for lawful and legitimate business purposes.
* Comply with applicable privacy, marketing, telemarketing, anti-spam, and data-protection laws.
* Independently verify lead and property information.
* Avoid misleading, abusive, fraudulent, or unlawful communications with leads.
Customers are responsible for determining whether their intended use of any lead complies with applicable laws and regulations.
## 7. Payment
All applicable prices and payment requirements will be communicated during the purchase or service process.
By submitting payment, you authorize the applicable payment provider to process the transaction according to the selected payment method.
Orders may not be processed until payment and any required order confirmation have been successfully verified.
## 8. Cancellation and Refunds
Cancellation and refund requests are governed by ICASPL’s applicable **Cancellation Policy** and **Refund Policy**.
Due to the customized nature of our services, orders may become non-cancellable or non-refundable once lead generation, sourcing, verification, filtering, or processing has commenced, except where otherwise required by applicable law or approved by ICASPL.
## 9. Prohibited Use
You agree not to use the website or our services for any unlawful, fraudulent, abusive, deceptive, or unauthorized purpose.
You must not attempt to misuse, copy, resell, redistribute, scrape, reverse engineer, or commercially exploit ICASPL’s website, systems, content, or services without written authorization.
## 10. Intellectual Property
All website content, including text, graphics, logos, designs, trademarks, and other materials provided by ICASPL, is owned by or licensed to ICASPL unless otherwise stated.
You may not reproduce, modify, distribute, or use ICASPL’s intellectual property without prior written permission.
## 11. Third-Party Services and Information
Our website or services may use or reference third-party platforms, payment providers, websites, tools, or information sources.
ICASPL does not control and is not responsible for the availability, accuracy, policies, security, or practices of third-party services.
## 12. Privacy
Your use of our website and services is also subject to our **Privacy Policy** and **Cookies Policy**, which explain how information may be collected, used, and processed.
## 13. Limitation of Liability
To the maximum extent permitted by applicable law, ICASPL, its directors, employees, representatives, and affiliates shall not be liable for any indirect, incidental, consequential, special, or business losses arising from the use of our website, services, leads, or information.
This includes losses arising from unsuccessful transactions, non-responsive leads, lost business opportunities, or decisions made based on lead or property information.
## 14. Website Availability
We make reasonable efforts to keep our website available and functional. However, we do not guarantee uninterrupted or error-free access.
The website may occasionally be unavailable due to maintenance, technical issues, security matters, or circumstances beyond our reasonable control.
## 15. Changes to These Terms
ICASPL reserves the right to modify or update these Terms & Conditions at any time.
Updated terms will be posted on this website with the revised effective date. Continued use of the website or services after such changes constitutes acceptance of the updated Terms & Conditions.
## 16. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of **India**, unless otherwise required by applicable law.
Any disputes arising in connection with these Terms & Conditions or our services shall be subject to the jurisdiction of the appropriate courts in India.
## 17. Contact Us
If you have any questions regarding these Terms & Conditions, our services, or your order, please contact **IVN Consultancy and Service Private Limited (ICASPL)** using the contact information provided on our website.
**IVN Consultancy and Service Private Limited (ICASPL)**
Website: **icaspl.com**
